Refund policy

Refund and Return Policy

Effective September 25, 2026.

Equipment and products

We accept returns of equipment bought on msquaredsafety.com within 30 days of purchase, as long as all of the following are true.

  • The item is unused and in new condition, in its original packaging, with every label, tag, manual and component it shipped with.
  • You contacted us first and received a Return Authorization (RA) number. Email info@msquaredsafety.com or call 949-954-6581 with your order number and the reason for the return, and we will reply with the RA number and the address to ship it to. Returns sent without an RA number cannot be accepted and will be sent back to you freight collect.
  • We receive the return within 30 days of your purchase date.

Approved returns are subject to a 25% restocking fee. Return shipping is paid by the buyer, and original shipping and freight charges are not refunded. Once the item arrives and passes inspection, we refund the purchase price, less the restocking fee, to your original payment method and email you when the refund has been issued.

Items that cannot be returned

  • Custom, special-order and made-to-order items.
  • FODS trackout mats, ground protection mats and any item sold by the pallet, including single mats taken from a broken pallet.
  • Any item that has been used, installed, loaded or altered.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or we sent the wrong item, contact us within 30 days of delivery with your order number and photos. No restocking fee applies, and we will arrange a replacement, a refund, or a repair under the manufacturer's warranty.

Rental equipment

Rentals are governed by the signed rental agreement for that rental, not by this policy.

M Squared Safety Line membership

There are no refunds on the M Squared Safety Line. We do not refund the current billing period, monthly or annual, including any unused portion.

You can cancel anytime through your account. When you cancel, your access continues through the end of the period you have already paid for, and you are not billed again after that. Monthly plans stop at the end of the current month. Annual plans stop at the end of the current year.

If you believe you were billed in error, email us at 99line@msquaredsafety.com and we will look into it.