Refund policy

Refund, Return and Cancellation Policy

Effective October 19, 2026. The cancellation fee described below applies to orders placed on or after October 19, 2026.

Canceling an equipment order

You can cancel an equipment order bought on msquaredsafety.com at any time before it ships. Email info@msquaredsafety.com or call 949-954-6581 with your order number.

When you cancel a paid order before it ships, we refund what you paid to your original payment method, less a cancellation fee. The cancellation fee is the total of the following.

• The payment processing fee charged on your order. Our payment processor does not return this fee to us when an order is refunded.
• Any cancellation or restocking charge we are billed for your order.

Before we issue the refund, we email you the amount of the cancellation fee and what it is made up of.

When there is no cancellation fee

You receive a full refund, with no cancellation fee, if any of the following apply.

• We cannot ship your order within the time we gave you, or within 30 days of your order if we gave no time.
• An item on your order is no longer available.
• We made an error on your order.
• We cancel your order.

After your order ships

An order that has shipped can no longer be canceled. It can be returned under the return terms below, including the 25% restocking fee, unless it is an item that cannot be returned. A shipment refused at delivery is handled as a return.

Returning equipment and products

We accept returns of equipment bought on msquaredsafety.com within 30 days of purchase, as long as all of the following are true.

• The item is unused and in new condition, in its original packaging, with every label, tag, manual and component it shipped with.
• You contacted us first and received a Return Authorization (RA) number. Email info@msquaredsafety.com or call 949-954-6581 with your order number and the reason for the return, and we will reply with the RA number and the address to ship it to. Returns sent without an RA number cannot be accepted and will be sent back to you freight collect.
• We receive the return within 30 days of your purchase date.

Approved returns are subject to a 25% restocking fee. Return shipping is paid by the buyer, and original shipping and freight charges are not refunded. Once the item arrives and passes inspection, we refund the purchase price, less the restocking fee, to your original payment method and email you when the refund has been issued.

Items that cannot be returned

• Custom, special-order and made-to-order items.
• FODS trackout mats, ground protection mats and any item sold by the pallet, including single mats taken from a broken pallet.
• Any item that has been used, installed, loaded or altered.

Damaged, defective or incorrect items

If an item arrives damaged or defective, or we sent the wrong item, contact us within 30 days of delivery with your order number and photos. No restocking fee applies, and we will arrange a replacement, a refund, or a repair under the manufacturer's warranty.

Rental equipment

Rentals are governed by the signed rental agreement for that rental, not by this policy.